No products in the cart.
Faq Page
What sizes do you offer?
We offer a wide range of sizes from XS to XXL to ensure a perfect fit for everyone. Check our size guide for detailed measurements to help you choose the right size.
What is your return policy?
At JACE, you can return items within 14 days of receipt for a full refund or exchange. Items must be unworn, unwashed, and in their original condition with all tags attached. Sale items are final and cannot be returned or exchanged.
How do I return or exchange my order?
To return or exchange an order, contact our customer service for an RMA number, fill out the return/exchange form, and repack the items securely with the original invoice. Use the pre-paid return shipping label (if provided) or arrange for return shipping at your expense. Once received, we will process your refund or exchange within 7-10 business days.
Do you ship internationally?
No, JACE not ships internationally. We strive to deliver our products to customers worldwide and we are working on it to make it possible soon.
HOW DO I CANCEL MY ORDER?
To cancel your order, please contact our customer service team at contact@myjace.store as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a full refund.
What materials are your clothes made from?
Our clothing is made from high-quality materials such as cotton, linen, and sustainable fabrics. Each product page lists the specific materials used, ensuring you know exactly what you’re getting.
How do I care for my JACE clothing?
Care instructions for each item are provided on the product page and on the garment’s label. Generally, we recommend washing in cold water and air drying to maintain the quality and longevity of the fabric.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, you can update your shipping address by contacting our customer service team as soon as possible. Once the order is shipped, changes cannot be made.
Do you offer discounts for bulk purchases?
Yes, we offer special discounts for bulk purchases. Please contact our customer service team with your requirements, and we will provide you with a tailored quote.
How long does it take to process a refund?
Refunds are typically processed within 7-10 business days after we receive your returned item. You will receive a confirmation email once your refund has been processed.
Leave A Reply
Leave a message and feel free to ask anything